Trust & Safety
Your safety and security are our top priorities. Learn about our comprehensive measures to protect workers, clients, and the entire HealthAI247 community.
Secure Identity Verification
All workers undergo thorough identity verification including government ID validation, skills assessment, and background checks to ensure community safety.
Protected Payments
Secure payment processing with escrow protection. Payments are held safely until work is completed to your satisfaction.
Rating & Review System
Transparent rating system where both workers and clients can rate each other, building trust and accountability in our community.
24/7 WhatsApp Support
Round-the-clock support through WhatsApp for immediate assistance with any safety concerns or disputes.
Emergency Response
Quick response protocols for emergency situations with direct contact to local authorities when needed.
Data Protection
Enterprise-grade encryption and security measures to protect your personal information and communications.
R50,000 Insurance Coverage
Every job is covered by comprehensive insurance up to R50,000, protecting against accidents, damages, and liability during work.
Comprehensive Insurance Coverage
Every job protected up to R50,000
Property Protection
Coverage for accidental damage to your property during work completion
Liability Coverage
Protection against third-party claims and worker-related incidents
Medical Coverage
Medical expenses covered in case of work-related injuries
What's Covered:
✅ Accidental property damage
✅ Personal injury claims
✅ Tools and equipment damage
✅ Professional indemnity
✅ Public liability
✅ Emergency medical costs
Safety Guidelines
For Workers:
- ✓Always verify client identity before starting work
- ✓Confirm job details and payment terms upfront
- ✓Meet clients in public places when possible
- ✓Report any suspicious behavior immediately
For Clients:
- ✓Check worker profiles and ratings carefully
- ✓Clearly communicate job requirements
- ✓Use our secure payment system only
- ✓Provide feedback after job completion
Emergency Situations
If you find yourself in an emergency situation or feel unsafe, please contact local emergency services immediately.
Have Safety Concerns?
Our safety team is available 24/7 to address any concerns or questions you may have about using our platform.