Privacy Policy

Last updated: 2025/09/14

Introduction

At HealthAI247, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered work marketplace platform.

Information We Collect

Personal Information

  • • Name and contact details (phone number, email)
  • • Location information for service matching
  • • WhatsApp conversations related to service requests
  • • Profile information and preferences

Service Information

  • • Service requests and bookings
  • • Reviews and ratings
  • • Payment and transaction history
  • • Communication logs with service providers

Technical Information

  • • Device information and IP address
  • • Usage patterns and app interactions
  • • AI matching preferences and behavior
  • • Performance and analytics data

How We Use Your Information

🤖

AI-Powered Matching

To connect you with the most suitable service providers based on your needs and location.

💬

Communication

To facilitate WhatsApp conversations and provide customer support.

🔒

Safety & Security

To verify identities, prevent fraud, and ensure platform safety.

📊

Service Improvement

To analyze usage patterns and improve our AI algorithms and services.

Data Sharing & Protection

Our Commitment

We never sell your personal data to third parties. Your information is shared only with verified service providers to fulfill your service requests, and with your explicit consent.

When We Share Information:

  • • With service providers to complete your bookings
  • • With payment processors for secure transactions
  • • When required by law or legal proceedings
  • • To protect safety and prevent fraud

Your Rights

Access & Control

  • • View your personal data
  • • Update your information
  • • Delete your account
  • • Export your data

Privacy Controls

  • • Opt out of marketing
  • • Control data sharing
  • • Manage preferences
  • • Request corrections

Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for all communications
Secure cloud storage with regular backups
Regular security audits and updates
Limited access on a need-to-know basis

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Contact Information

📧 privacy@healthai247.co.za
📱 WhatsApp: +27 68 368 0919
📍 Johannesburg, South Africa

Response Time

We respond to privacy requests within 30 days as required by law.